Flexible and smart processing
Northgate Business Services provides professional support, additional capacity and smart processing solutions in and out-of-hours to free up your own staff, cover for surges in demand and deliver economies of scale.
Offering high quality at competitive prices, you can use our skills and expertise for all types of projects. You will have the flexibility to continuously tailor our services to match your needs or simply just to offload ad hoc work and cover for peak periods and holidays.
Northgate’s Local Government Business Centre
Northgate set up its Local Government Business Centre in 2005 to address the need for cost effective processing and specialist support. Based inthe North East of England, our aim is to provide a centre of excellence where high quality, highly efficient transactional services are easily and quickly accessible – providing clients with immediate economies of scale, scope and guaranteed business outcomes on a risk/reward basis.
Protect your performance
We step in at short notice any time you have a build up of work that threatens efficiency, cash flow or customer service. Our specialist Local Government experience and skilled staff can support you by back-filling and processing during staff absence or any time that work volumes increase. They can work from our Business Centre or in your offices.
Key services include:
Single Person Discount Review
Our fully managed service is self-funding and could identify significant additional revenue in-year. Northgate and Experian have come together to help local authorities review and remove ineligible claims, delivering full verification with the market-leading external benchmark and access to the broadest range and highest quality data available. Learn more...
Contact centre and call handling services
Professional enquiry handling in and out-of-hours to free up your own staff. We're your telephone extension which you can use for all calls, or just high traffic areas like Housing and Benefits for Housing and Council Tax Benefits. Learn More....
Offsite Support for Housing & Council Tax Benefits
Readily available expert support for benefits processing to assist you in reducing payment delays and to cut the risk of overpayments and subsidy penalties. We can help you process all types of claims — including the most complex, such as self-employed. Learn More...
Offsite support for Council Tax and Business Rates Revenues
Skilled revenues administrators, specialist consultants and IRRV members who can step in at short notice to help you improve collection, avoid delays and process all types of work up to complicated NDR property splits and merges. Learn More...
Training and Development
Groundbreaking training to ensure that new and established staff stay fully proficient in Revenues and Benefits despite complexity and change using advanced and accelerated learning techniques. We provide CIPD qualified trainers who can deliver legislative, best practice, soft skills and application specific courses. Learn More....
Intelligent Data Capture
Efficiency driven service which can cut the cost of data capture by a third - helping you to make savings, improve accuracy and avoid overpayments. Learn More...
One-off Projects
Professional support for business projects such as targeting, mailshots, surveys, take-up and recruitment campaigns. Learn More....
