Integrated Incident Management (IIM)
Our Integrated Incident Management (IIM) solution aims to radically improve the efficiency and effectiveness of your control room, during normal activity or a major incident, through the delivery of a wide range of control room and associated capabilities in a single technology solution.
Managing calls from the public means more than dispatching resources; it’s about responding with the right action, at the right time and in the right place. Using IIM your control room staff will be able to access all the information they need to respond appropriately to the situation they face.
The outcomes we can deliver:
- Reduced cost of ownership
- More informed decisions
- Reduced double-keying
- More efficient processes
Currently even systems in the most sophisticated of control rooms only share basic information between their core systems. In contrast, IIM is based on a new web services technology that uses services created from the command and control application. IIM integrates existing components, using a modular design based on open standards, to maximise your previous investments.
IIM gives you the opportunity to access many subscribed control room services from a single workspace:
- Command and control
- Integrated communication control systems (ICCS)
- Geographic information systems (GIS)
- Event and major incident management
- Customer relationship management (CRM)
- Automated vehicle location systems (AVLS)
- Automatic number plate recognition (ANPR)
IIM can also draw information from a range of support systems, including crime and intelligence records management systems, HR systems and legacy applications. By linking these systems into the IIM framework you can provide additional incremental business benefits.
