Lower costs, increase satisfaction with self service

One of the biggest savings and improvements in customer service can be achieved by increasing information and services that can be accessed at any time – in other words, self-service.

We provide a portfolio of practical real-time on-line services for key customer facing business processes from reviewing their rent account to ordering repairs.  These operate in real-time and can be embedded and styled to integrate within an existing website.

New customers can complete an application form, which will be received in real-time, and can be directed immediately to someone for validation and approval.  A fully integrated Choice Based Lettings solution is available, again with two way real-time integration.

Key items within the portfolio includes:-

• On Line Application Form – ability to apply on-line and save until complete
• Choice Based Lettings – full set of facilities to register interest and monitor results
• Account Enquiry – view all accounts and an on-line statement
• e-Benefits – instant calculation of entitlement and eligibility
• InterFinder – ability to log repair requests
• Repairs status – view logged requests and current status
• Customer Services – log any type of request

Get in touch

You can download our collateral to find out more — or, why not click on ‘contact us’ and get in touch today?  Let’s make change work for you.