Transformation comes from within

Through our performance partnerships we can drive real and sustainable transformation from inside your organisation. Expert practical guidance. Direct support for your operations. With your business outcomes as our targets we:

• Guarantee to improve the quality and efficiency of your service
• Return substantial cashable savings from self-funding engagements
• Achieve agreed results, placing up to 100% of our fees at risk
• Transfer knowledge and skills to develop people and teams

By combining the Council’s direct knowledge and expertise with our experienced managers and transformation specialists we form a compelling relationship.

We engage with your team to deliver financial, quality and organisational improvements quickly - a people-focused approach with a clear exit strategy when excellence is sustainable.

Our assignments are flexible and include a mix of activities, strategic and tactical, to achieve targeted benefits through our uniquely accountable model:

1. Performance Partnership Services
A three-phase partnership to analyse, transform and sustain jointly committed performance targets for service and corporate-wide development.

2. Business Process Services
Professional support, additional capacity and smart processing solutions in and out-of-hours to free up your own staff, cover for surges in demand and deliver economies of scale.

We have delivered over £150m of cashable savings to our customers.
85 councils have transformed their approach to services with more than
7,500 staff now operating more effectively to improve public services for over 850,000 citizens.

Our partnerships provide a practical insight into the performance improvements and savings that can be achieved within demanding public services environments – insight which we apply, share and transfer.