Transport

Northgate is helping our transport clients reduce delays, make the most of their people and cut the cost of their operations.

As transport companies introduce new services and capacity, in response to increasing numbers of passengers, they are seeking to maintain or reduce cost without compromising on safety or the quality of service. We are working with clients to optimise the use of their current people and substantially reduce the need to recruit further staff.

Transport companies can make significant cost savings by using Northgate CallTouch software. Time is money and CallTouch simply cuts out delays. It lets control room and resource centre operators make and take calls faster using software controlled, touch-screen terminals.

Working more efficiently helps reduce delays. Staff don’t waste time waiting for operators to become free. You can also use text messages to share information with groups of mobiles. It’s the ideal way to communicate repetitive information, such as shift changes. You cut down training time and cost too because CallTouch is easy for new staff to use.

Northgate is a leader in control room technology. Our products and services are used throughout the public and private sector, from police forces to utilities to airports and rail companies.